JOB SUMMARY: The primary function of the Insurance Verification Specialist is to contact carrier groups to obtain eligibility information ensuring that the most updated verification is entered into the practice management software. Develops and maintains effective relationships with the patients ensuring all patient demographic and insurance information is obtained.

REQUIRED EDUCATION/EXPERIENCE:
High school diploma or GED equivalent; customer service; must be computer literate; have multi-tasking skills, excellent organizational skills, verbal and written communication skills; team player.

ESSENTIAL FUNCTIONS:
⦁ Responsible for effective and efficient verification of all patients’ benefits before their appointment.
⦁ Responsible for answering incoming calls from other providers, recipients, and carrier groups in relation to insurance coverage.
⦁ Research eligibility information online with various insurance carriers.
⦁ Responsible for acting as a liaison between patients, healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
⦁ Ensures all patient questions are answered and issues are resolved timely by utilizing the appropriate resources.
⦁ Responsible for obtaining all referrals and authorizations for procedures and services, as required.
⦁ Other duties as assigned by the Billing Manager.

KNOWLEDGE, SKILLS, AND EXPERIENCE:
⦁ Good organizational skills and the ability to multi-task
⦁ Ability to operate basic office equipment, answer multi-line telephones, and have a strong computer background.
⦁ Establish and maintain effective working relationships with patients, insurance companies, and staff.
⦁ Good written and oral communications.
⦁ Knowledge and skills in working with computerized billing systems including practice management software and EMR.
⦁ Must adhere to all HIPAA guidelines and regulations.
⦁ Knowledge of medical insurance and authorization processes.
⦁ Some medical terminology and experience working in a healthcare or insurance environment.

Read more
Apply

Role Qualifications:
⦁ Understanding of and commitment to practice values and philosophies
⦁ High School diploma or equivalent
⦁ Positive demeanor and helpful attitude with an emphasis on patient service
⦁ Typing skills and extensive computer knowledge

Essential Skills:
⦁ Understand appointment schedules, patient flow, and how to properly escort patients in/out of exam rooms
⦁ Extensive chart review (Physician’s orders completed)
⦁ Prepare patient and room for physician exam
⦁ Accurately document physician exams in EMR
⦁ Perform basic manual and automated lensometry in order to record patient’s glasses
⦁ Copy refractions and/or meds onto prescriptions for the doctor’s signature
⦁ Answer questions regarding physician’s exam when directed to do so by the physician
⦁ Provide special referral/scheduling instructions to checkout when necessary (verbal orders given by physician)
⦁ Direct patient to next process: check-out, counseling, further testing, etc.
⦁ Write out lab orders, including appropriate diagnosis codes, on the prescription form and follow up on results
⦁ Accurately complete diagnosis / procedural codes in EMR

Basic Skills Development:
⦁ Measure and record visual acuity accurately
⦁ Instill eye drops properly (with direction from Doctor or Sr. Tech) and understand the indication/contraindication of use in dilation, corneal anesthetic, and other tests which may be required by the physician
⦁ Knowledge of medical terminology and commonly used abbreviations

Patient Services:
⦁ Assists physically and visually impaired patients properly
⦁ Escorts patients through the various stages of the examination process

Instrument / Exam Room Maintenance:
⦁ Stock examination rooms in assigned area
⦁ Maintain a supply of paperwork
⦁ Stock medication and med samples
⦁ Stock supplies
⦁ Notify Clinic Manager / Technician Supervisor when supplies run low
⦁ Clean and disinfect exam rooms and equipment
⦁ Open and close exam rooms each day

EMR
⦁ Able to navigate efficiently through the physician’s exam portion of templates, including plans and orders, Clinical Alerts, and Impression/Summary entries

Additional Duties:
⦁ Take phone messages from Tech Station voicemail
⦁ Assist with assembling and completing paperwork as instructed by Clinic Manager or Tech Supervisor
⦁ Other duties assigned by Clinic Manager or Tech Supervisor

Read more
Apply

Role Qualifications:
⦁ Must be JCAHPO COA, completed AAO Home Study course, or have equivalent knowledge, experience and skill level without certification
⦁ Must have proper documentation of manifest refractions for at least 6 months
⦁ Must be able to perform the following Basic Skills with minimal supervision

Basic Skills:
⦁ Manual and automatic lensometry
⦁ Pupil exam: Size, Shape, Reaction, Response. Accurately determine presence of a Marcus-Gunn pupil
⦁ Confrontation visual field, detect defect and record
⦁ EOMs and cover test and record anomalies
⦁ Subjective manifest refraction and phoropter
⦁ Angle check with slit lamp
⦁ Function as a first and second half segmenting technician in patient examination

Patient Services:
⦁ Provide detailed explanation of most common surgeries, including pre- and post-op care. (Cataract, LASIK, pterygiectomy, SLT, YAG, LPI)
⦁ Provide basic explanation of minor procedures and less common surgeries (lid lesion excision, chalazion excision, laser trichiasis, vitreolysis)
⦁ Direct all patient questions regarding diagnoses, test results and treatment options to the doctor(s)
⦁ Have strong knowledge of commonly used diagnosis and procedure codes and where to find them on the route slip
⦁ Triage phone calls (EOVs)

EMR
⦁ Able to navigate comfortably through EMR templates and patient records in EMR
⦁ Able to import images using Document Manager
⦁ Able to scan images using Document Manager

Exam Rooms/Instruments:
⦁ Provide necessary instruments and setup for minor procedures
⦁ Clean, wrap, and sterilize used instruments
⦁ Keep all exam rooms properly supplied and clean with working equipment
⦁ Disinfect exam room equipment between each patient

Additional Duties and Responsibilities:
⦁ Perform Topography, OPD, PAM, ultrasound pachymetry, blood pressure, Humphrey Visual Field
⦁ Cataract surgery assistant (instruments, pre- and post-op assisting)
⦁ Cataract surgery OR team (tubing, scrub tech)
⦁ LASIK surgery assistant
⦁ Other duties as assigned

Read more
Apply

Job summary: To meet and educate patients interested in vision correction per company policies and procedures, as well as facilitate any additional educational/service needs of the patient.

ADMINISTRATIVE:
⦁ Meet with and educate patients about vision procedures at FEI.
⦁ Follow up with patients who have not made a final decision as well as provide any additional needs of the patient.
⦁ Be ready to consult and/or contact patients at 8:00am unless other arrangements have been approved by management.
⦁ Check voicemail and return calls within a 24-hour timeframe.
⦁ Weekly Consults Seen/Scheduled Report for Manager.
⦁ Understand and is competent at the EMR and Scheduling systems and assist in scheduling patients for tests and surgery.
⦁ Work with other members of the FEI Team to ensure optimal patient care and satisfaction.
⦁ Confirm surgery appointments 7 days pre-operatively.
⦁ Fully understand and demonstrate the differentiation between FEI and other vision practices.
⦁ Communicate fee schedule, finance options, and insurance.

Knowledge, Skills, and Abilities
⦁ Education: Minimum high school graduate or equivalent qualification
⦁ Knowledge: Prior practice management system experience or at least one year of previous patient registration experience or a related role
⦁ Computer skills: Working knowledge of PC and proficiency with Microsoft Office tools
⦁ Detail orientation: A keen eye for details to examine documents for accuracy and completeness
⦁ Communication skills: Ability to appropriately convey information both orally and in writing to patients, clinical, and non-clinical personnel
⦁ Customer service skills: Courteous and willing to provide support to patients and other associates.
⦁ Organizational skills: Highly organized with the ability to multi-task, work under pressure, and manage changing priorities and a heavy workload.

Read more
Apply

Primary Tasks, Duties, and Responsibilities
⦁ Responsible for entering instructions needed for scheduling in the electronic medical record
⦁ Take or respond to telephone calls promptly to establish or confirm appointments
⦁ Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
⦁ Responsible for collecting existing and new patient insurance information for insurance verification purposes
⦁ Provide support in maintaining and updating patient medical records
⦁ Responsible for entering data into various electronic systems, as well as maintaining the integrity and accuracy of the data
⦁ Utilize appropriate schedule codes in scheduling office and hospital-based medical procedures, for patients with appropriate provider and time/location slot
⦁ Program patients for diagnostic and imaging tests to be completed
⦁ Confirm that patients have proper medical clearance
⦁ Carry out pre-procedure phone calls and confirm appointment times with patients via telephone
⦁ Responsible for reviewing discharge instructions with patients
⦁ Ensure suitable follow-up appointments are scheduled after a procedure is scheduled
⦁ Provide support to other members of the department as needed.

Knowledge, Skills, and Abilities
⦁ Education: High school graduate or equivalent qualification
⦁ Knowledge: Prior practice management system experience or at least one year of previous patient registration experience or a related role
⦁ Computer skills: Working knowledge of PC and proficiency with Microsoft Office tools
⦁ Detail orientation: A keen eye for details to examine documents for accuracy and completeness
⦁ Communication skills: Ability to appropriately convey information both orally and in writing to patients, clinical, and non-clinical personnel
⦁ Customer service skills: Courteous and willing to provide support to patients and other workers
⦁ Organizational skills: Highly organized with the ability to multi-task, work under pressure, and manage changing priorities and a heavy workload.

Read more
Apply

JOB SUMMARY: Provide support to medical staff by performing assigned tasks to ensure patient comfort, safety, and quality care.

REQUIRED EDUCATION/EXPERIENCE:
High school diploma or GED equivalent; customer service; must be computer literate; have multi-tasking skills, excellent organizational skills, verbal and written communication skills; team player.

PHYSICAL REQUIREMENTS:
⦁ Prolonged standing and walking
⦁ Multi-task position

TRAVEL REQUIREMENTS
Required to travel to other FEI offices on occasion.

DUTIES
⦁ Treat all patients and staff with compassion and empathy.
⦁ Recognize and respect cultural diversity.
⦁ Adapt communication to an individual’s ability to understand.
⦁ Use medical terminology appropriately.
⦁ Respond to communications received within a reasonable time frame.
⦁ Assist with chart preparation and QA.
⦁ Assist patients with personal care and ambulation.
⦁ Monitor and document patient vital signs and other interactions with the patient.
⦁ Assist with the preparation of the OR.
⦁ Assist nursing staff with admission, pre-op and post-op care, discharge, and follow-up care of the patient.
⦁ Assist OR staff on post-op tasks.
⦁ Disinfect stretchers and change linens.
⦁ Perform cleaning duties to ensure environmental cleanliness in the ASC and surrounding areas.

Read more
Apply

REQUIRED EDUCATION/EXPERIENCE:
High school diploma or GED equivalent; customer service; must be computer literate; have multi-tasking skills, excellent organizational skills, verbal and written communication skills; team player.

PHYSICAL REQUIREMENTS:
⦁ Prolonged sitting
⦁ Multi-task position
⦁ Repetitive hand, wrist, and shoulder motion/data entry
⦁ Extensive reading and writing

COMMUNICATION:
⦁ Treat all patients and staff with compassion and empathy.
⦁ Recognize and respect cultural diversity.
⦁ Adapt communication to an individual’s ability to understand.
⦁ Use professional telephone etiquette.
⦁ Use medical terminology appropriately.
⦁ Excellent phone diction, tone, and general communications etiquette.
⦁ Respond to communications received within a reasonable time frame.
⦁ Assist with the training of new team members.

ADMINISTRATIVE:
⦁ Prepare patient charts.
⦁ Check in patients for their various appointments.
⦁ Check out patients after their respective appointments.
⦁ Collect co-pays, deductibles, and surgery fees.
⦁ Responsible for answering all incoming phone calls.
⦁ Schedule appointments for all offices.
⦁ Ensure proper paperwork is in order for each patient prior to them being seen by a technician, counselor and/or doctor.
⦁ Responsible for the accurate collection and reporting of monies collected on a daily basis.
⦁ Must be able to answer patient questions relating to our practice, as well as perform financial transactions related to their surgery.
⦁ Must have basic computer skills, including Microsoft Office products and the ability to learn new programs quickly.
⦁ FEI travel and work hours assigned are two requirements of the position of Check-in and Check-out staff. Typical work hours are Monday through Friday from 8:00am to 5:00pm, but hours may range from 6:45am to 6:00pm. Check-in and Check-out staff must be flexible with hours and times assigned, as well as FEI locations not typically assigned in order to meet the company’s needs, with little to no advance notice (as much advance notice as possible will be attempted). Must be able to stay later than 6:00pm in the event the doctor assigned is running behind with patients and/or until the last patient checks out and leaves the building.

Read more
Apply